Warranty & Returns
Your satisfaction is our priority. Please read our policy below regarding product guarantees and how to process a return.
🛡️ Product Warranty
We provide a limited warranty for our products under the following conditions:
- Warranty Period: 7 days after the product is received.
- Coverage: Manufacturing defects or functional failures not caused by misuse.
- Requirement: Original receipt and warranty card (if applicable) must be presented.
🔄 Return & Exchange
If you are not satisfied with your purchase, you can request a return if:
- The item is in its original packaging and unused condition.
- You received the wrong product or a damaged item.
- The request is made within 3 days of delivery.
- A valid unboxing video is provided as proof.
How to Claim a Warranty or Return
1
Contact Support: Reach out to us via WhatsApp at +62 811 1688 075 or email hello@garfiridigital.co.id.
2
Submit Proof: Send us your order ID along with a clear unboxing video and photos of the defect.
3
Evaluation: Our team will review your claim within 1-2 business days.
4
Resolution: Once approved, you can ship the item back to us for a replacement or a full refund.
*Shipping costs for returns due to manufacturing defects are covered by Garfiri Hub.